Terms of Service

Welcome to MJ Moxie! These Terms of Service ("Terms") govern your use of our website (mjmoxieengraving.com), purchase of products, and engagement with our custom design services. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using MJ Moxie's website, placing an order, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These Terms apply to all visitors, customers, and others who access or use our services.

2. Business Information

Business Name: MJ Moxie
Address: 55558 Bondsteel Drive, 2, Fort Riley, Kansas, 66442
Phone: (719) 440-0335
Email: [email protected]
Website: mjmoxieengraving.com

3. Products and Services

MJ Moxie specializes in handcrafted, laser-engraved, and hand-painted art pieces, including:

• Hand-painted earrings and wearable art
• Nature-inspired home décor
• Gift-ready creations and unique accessories
• Custom design services for personalized orders

Product Descriptions

We strive to provide accurate descriptions, photographs, and specifications of our products. However, because each item is handmade and hand-painted, slight variations in color, size, design, and appearance are natural and should be expected. These variations are part of the unique, artisanal nature of our products and are not considered defects.

Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice. In the event that a product is unavailable after an order has been placed, we will notify you promptly and offer a refund or suitable alternative.

4. Custom Orders

MJ Moxie offers custom design services for personalized gifts, events, home décor, business branding items, and more.

Custom Order Process

• Initial Consultation: Contact us via email, phone, or our website contact form to discuss your custom design ideas
• Design Approval: We will provide design concepts or mockups for your review and approval before production begins
• Production Timeline: Custom orders typically require 2-4 weeks for completion, depending on complexity and current order volume
• Deposit Requirement: A non-refundable deposit of 50% is required before we begin work on custom orders
• Final Payment: The remaining balance is due upon completion and before shipping or pickup

5. Pricing and Payment

Pricing

All prices are displayed in U.S. Dollars (USD) and are subject to change without notice. We reserve the right to modify product prices at any time. However, price changes will not affect orders that have already been placed and confirmed.

Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• PayPal and other approved payment platforms

Payment Security

All payment transactions are processed through secure, PCI-compliant payment gateways. We do not store complete credit card information on our systems. Your payment information is encrypted and transmitted securely.

Taxes

Applicable sales tax will be added to your order based on your shipping address and local tax regulations. Tax rates are subject to change based on current state and local laws.

6. Shipping and Delivery

Shipping Methods

We ship via USPS and other reputable carriers. Shipping options and costs will be displayed at checkout based on your location and selected shipping method.

Processing Time

• Ready-Made Items: 1-3 business days for order processing and handling
• Custom Orders: 2-4 weeks (or as communicated during the consultation)

Shipping Times

Delivery times vary based on your location and selected shipping method:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Priority Shipping: 1-2 business days

International Shipping

We may ship to select international destinations. International customers are responsible for:

• All customs duties, taxes, and fees imposed by their country
• Compliance with import regulations
• Additional shipping time for customs clearance

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can monitor your package's progress through the carrier's website.

7. Returns, Exchanges, and Refunds

Return Policy

We want you to love your MJ Moxie creation! If you are not satisfied with your purchase, you may return ready-made items within 14 days of delivery for a refund or exchange, subject to the following conditions:

• Items must be unused, unworn, and in their original condition
• Items must be returned in their original packaging
• Proof of purchase (order confirmation or receipt) is required
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom orders and personalized items
• Items marked as "Final Sale"
• Earrings and pierced jewelry (for hygiene reasons)
• Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

How to Initiate a Return

To start a return, please contact us at:

• Email: [email protected]
• Phone: (719) 440-0335

We will provide you with return instructions and a return authorization number (if applicable).

8. Intellectual Property Rights

All content on the MJ Moxie website, including but not limited to text, graphics, logos, images, designs, photographs, product descriptions, and artwork, is the exclusive property of MJ Moxie and is protected by U.S. and international copyright, trademark, and intellectual property laws.

Prohibited Uses

You may not:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or content without express written permission
• Use our designs, logos, or artwork for commercial purposes
• Modify, reverse engineer, or create derivative works from our designs
• Use automated systems (bots, scrapers) to access our website

9. User Conduct and Prohibited Activities

When using our website or services, you agree to:

• Provide accurate, current, and complete information
• Use our services only for lawful purposes
• Not engage in fraudulent activities
• Not interfere with or disrupt our website or services
• Not transmit viruses, malware, or harmful code
• Not harass, abuse, or harm other users or MJ Moxie staff

10. Limitation of Liability

To the fullest extent permitted by law, MJ Moxie shall not be liable for:

• Indirect, incidental, consequential, special, or punitive damages
• Lost profits, revenue, data, or business opportunities
• Damages resulting from shipping delays, carrier errors, or lost packages
• Issues arising from improper care or use of products
• Allergic reactions or sensitivities to materials used in our products (customers are responsible for reviewing product descriptions and materials)

Our total liability for any claim arising from your purchase or use of our services shall not exceed the amount you paid for the specific product or service in question.

11. Indemnification

You agree to indemnify, defend, and hold harmless MJ Moxie, its owners, employees, contractors, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorney's fees) arising from:

• Your use of our website or services
• Your violation of these Terms of Service
• Your violation of any third-party rights, including intellectual property rights
• Your fraudulent or illegal activities

12. Product Care and Disclaimers

Our handmade products are crafted with care and quality materials. To ensure longevity:

• Avoid exposure to water, harsh chemicals, perfumes, and excessive moisture
• Store jewelry in a dry place when not in use
• Handle with care to prevent damage to painted or engraved surfaces
• Clean gently with a soft, dry cloth

MJ Moxie is not responsible for damage resulting from improper care, wear and tear, or accidents.

13. Termination of Service

We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion, including but not limited to situations involving:

• Violation of these Terms of Service
• Fraudulent activity or suspected fraud
• Abusive or harassing behavior
• Technical issues or website maintenance

14. Modifications to Terms

MJ Moxie reserves the right to modify, update, or revise these Terms of Service at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

15. Dispute Resolution and Governing Law

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Kansas, United States, without regard to its conflict of law principles.

Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services, you agree to first attempt to resolve the matter informally by contacting us at [email protected]. If the dispute cannot be resolved informally, both parties agree to submit to the jurisdiction of the state and federal courts located in Kansas.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and MJ Moxie regarding your use of our website and services, and supersede all prior agreements and understandings.

18. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver by MJ Moxie shall be deemed a continuing waiver unless expressly stated in writing.

19. Contact Information

If you have questions, concerns, or feedback regarding these Terms of Service, please contact us:

MJ Moxie
Email: [email protected]
Phone: (719) 440-0335
Address: 55558 Bondsteel Drive, 2, Fort Riley, Kansas, 66442