Privacy Policy

MJ Moxie values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose your personal information, including information collected via our website, custom order inquiries, and SMS/Text Messaging services.

Information We Collect

We may collect personal information such as:

• Your name, phone number, email address, and shipping/billing details when you visit our website, place custom orders, or opt-in for messaging services
• Order details including products purchased, custom design requests, special instructions, and order history
• Website usage data, including IP address, browser type, device information, and interactions via cookies
• Payment information processed securely through certified payment gateways
• Photos, design ideas, or reference materials you share for custom orders
• Communication history including emails, messages, and customer service interactions

SMS/Text Messaging Consent

How We Use Your Information

Your information may be used to:

• Process and fulfill your orders, including custom design requests
• Communicate about orders, shipping, and delivery
• Send order confirmations, tracking information, and appointment reminders (with your consent)
• Provide customer service and respond to inquiries
• Process payments and maintain accurate billing records
• Send promotional content, special offers, and updates about new products (with your consent)
• Improve our products, services, and customer experience using analytics and feedback
• Comply with legal requirements and maintain business records
• Prevent fraud and maintain the security of our business

Information Sharing

We respect your privacy and limit information sharing:

• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes
• Information sharing with trusted service providers is permitted for essential business operations, including:
  • Payment processing and fraud prevention
  • Shipping and delivery services
  • Website hosting and technical support
  • Email and SMS communication platforms
  • Order management and customer service systems
• We may share information when required by law or to protect our rights, safety, and property
• In the event of a business transfer (merger, acquisition, sale), your information may be transferred with appropriate notice
• All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Data Security

We use industry-standard practices to safeguard your information from unauthorized access, disclosure, or misuse:

• Secure servers with SSL encryption for data transmission
• Payment transactions are securely processed through PCI-compliant certified payment gateways
• We do not store complete credit card information on our systems
• Regular security assessments and updates to protect against vulnerabilities
• Limited access to personal information on a need-to-know basis
• Secure backup systems to prevent data loss
• Staff training on data protection and privacy best practices

Your Privacy Choices and Rights

You have several options to control your personal information:

• SMS Opt-out: To stop receiving SMS/Text messages, reply STOP or OUT to any message
• Email Opt-out: Click the unsubscribe link at the bottom of any promotional email
• Data Access: Contact us to access, review, or update your personal information
• Data Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Data Portability: Request a copy of your data in a portable format
• Marketing Preferences: Update your communication preferences at any time
• Correction: Request correction of inaccurate or incomplete information

Cookies and Tracking Technologies

We may use cookies and similar technologies for:

• Improved website functionality and user experience
• Remembering your preferences and shopping cart contents
• Analytics to understand how visitors use our site and improve performance
• Personalized content and product recommendations
• Measuring the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Note that disabling certain cookies may impact your website experience and functionality. Most browsers accept cookies automatically, but you can modify your settings to decline cookies if you prefer.

Data Retention

We retain your personal information only as long as necessary for:

• Providing products and services and maintaining order history
• Complying with legal, tax, and regulatory requirements
• Resolving disputes, enforcing our agreements, and preventing fraud
• Legitimate business purposes such as improving our offerings

When your information is no longer needed, we will securely delete or anonymize it.

Children's Privacy

Our services are intended for individuals 13 years and older. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have inadvertently collected information from a child under 13, we will take immediate steps to delete it. Parents or guardians who believe we may have collected information from a child under 13 should contact us immediately.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services (such as Facebook, Instagram, Pinterest, or payment processors). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

International Users

Our business is primarily based in the United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices, services, technologies, or legal requirements. We will notify you of significant changes through:

• Posting the updated policy on our website with a new "Last Updated" date
• Email notification for material changes (if you have an account or are subscribed)
• Prominent notice on our website homepage

Continued use of our website or services after the effective date of the revised policy indicates your acceptance of the changes. We encourage you to review this Privacy Policy periodically.